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Posted: Tuesday, February 6, 2018 5:50 PM

Requisition ID 53403BR
Title Associate Director, Patient Access Operations : Biopharm
Job Category Finance
Job Description
Responsible for managing the day:to:day operations of BioPharm patient access and support programs. Additionally, this person will be responsible for driving new initiatives related to BioPharm products and appropriate patients to ensure these programs provide best:in:class support while keeping a close eye on the budget and continuously evaluating approach for efficiencies. This individual will maintain a high:level of collaboration and integration with all field teams (Sales, Field Access, and Payer), Brand Marketing, Training, Market Access, Trade, Legal, Compliance, Finance, Health Economics and Outcome Research (HEOR), and Market Research. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross: functionally and independently in order to accomplish objectives.
Reports to the Director, Patient Support Programs. Key internal relationships include BioPharm brand marketing, market access, commercial effectiveness, sales, medical/Clinical Medical Regulatory (CMR), legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs and US Corp Giving and Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.
Essential Functions
Operational Management and Business Suppport: Support all inline and future launch products within BioPharm. This includes supervising HUB/call centers, and related reimbursement support programs/services. Oversee existing patient support programs, day to day operations with a focus on operational excellence in support of patient needs. Lead design, implementation and ongoing management of all BioPharm patient reimbursement HUB patient support programs. Develop performance dashboards and interpret hub data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs. Function as subject matter expert on BioPharm patient reimbursement support services and collaborate cross functionally within the commercial organization to design and implement programs that support the company's patient support objectives for inline and launching brands. Champion integrated approach across teams to provide a best:in:class service offering to internal and external customers. Enhance the BioPharm customer experience via benchmarking, customer feedback, auditing and active call monitoring. Ensure strong collaboration with relevant cross:functional stakeholders. Develop and maintain Standard operating Procedures (SOPs) and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget. Drive development of company:wide processes and guidelines to support customer focused objectives.
Fiscal Management: Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors' performance through appropriate metrics. Negotiate and executes contracts/SOWs and budgets for desired services.
Field Engagement and Issue Management: Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes. Works closely with Sales, Marketing and Market Access teams to ensure the successful execution of high:impact program strategies that support patients. Responsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns. Engages


• Location: Jersey Shore

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