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Posted: Tuesday, May 23, 2017 12:32 AM

Job Description:/h3:
Position Overview
The Senior Director of Operations will be responsible for overall operations and management of completed projects. As the company continues to expand this is a critical role in building brand image, gaining market share, and contributing to the bottom line. The Senior Director will oversee all property management and operational personnel at each of the completed and newly built properties in addition to interacting with other departments including marketing, design, development and construction as it relates to new projects.
Key goals for the Senior Director across the portfolio will include maximizing productivity and financial performance at the property level, identifying staffing and training needs, ensuring the physical environments are of the highest quality, maintaining competitive market standing and brand awareness, and starting up newly built projects. This position requires being in the trenches at the properties with staff and customers to understand their needs while also taking a global view on best practices and efficiencies for the entire portfolio.
The Senior Director will start with a thorough review of all existing practices, systems, and personnel to identify improvements and changes required to adapt to the expanding size of the portfolio. The Senior Director will then devise and execute an operational strategy for each property that addresses budgeting, staffing, capital planning, monthly reporting requirements, and leasing goals. They will also work with the marketing, sales and leasing, and retail teams to drive revenue at each of the properties.
The Senior Director will be a member of the senior management team and will have an immediate and direct impact on the future of the company. The Dranoff management team is a hard:working, entrepreneurial, and collaborative group. They lead by example, are diligent in gathering information and executing strategies, and continually aim for improvement in cost, quality, and delivery. The Senior Director of Operations is expected to make a meaningful contribution to this best:in:class team and act as a leader for all operating personnel.
Principal Duties
Operations: Ensure the smooth operation of the Class A luxury rental, condominium, and mixed use portfolio in accordance with company objectives and industry best practices. Start:up of new projects as the portfolio expands. Develop and execute quality control procedures for products and services. Continually evaluate competition, trends, product and customer service. Assemble the best staff, hire and fire all property level personnel.
Marketing and Leasing: Aggressively keep properties occupied with qualified tenants through advertising, lead follow up, and property showings for prospective tenants. Oversee a market:leading leasing team. Cross:market between properties to leverage the company brand.
Facilities Management: Work with maintenance staff to create preventive schedules and procedures for each of the properties. Manage in:house staff of engineers, maintenance and security. Oversee all vendors and contracts taking advantage of scale and vendor relationships and continually monitoring for compliance.
Financial Reporting: Responsible for budget preparation and financial reporting. Understand the why behind the top line figures. Improve and create useful reporting tools.
Product Development: Work with development and construction staff on quality and features of new projects in design and construction.
Commercial Space: Be familiar with the significant retail, office, and entertainment portfolio within properties that enhance the customer experience and drive revenue.
Customer Service: Provide superior customer service and communication to residents and prospects in order to maximize customer satisfaction and increase renewals, revenue, reputation, and profitability. Act as the intermediary with owners, residents, mana


• Location: South Jersey

• Post ID: 36507843 newjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017