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Posted: Tuesday, June 13, 2017 5:18 PM

At Kohls, were always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.

Job Description
Position Summary:

Responsible for greeting and offering assistance to customers as needed. The Sales Associate assists in the execution of merchandizing and operational functions to Company Standards within sales floor areas where assigned.

Primary Duties and Responsibilities:

Customer Service:
  • Smiles and Says Hi! Greets all customers and Associates encountered with a smile and encourages others to smile and say hi. Assists customers in a friendly, courteous manner.
  • Adheres to the Yes We Can policy and efficiently resolves customers questions and requests. Supports fellow Associates through Yes We Can actions and behaviors. Promptly responds to call box/phone pages.
  • Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.
  • Solicits, opens and activates Kohls Charge applications in accordance with Company standards.
  • Solicits e-mail addresses from customers.
  • Responds appropriately to POS backup calls and Service Desk calls. Assists at POS and Customer Service as needed and complies with the Companys 2 in-a-line standard.
  • Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor. Processes rainchecks within Company standards.

  • Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.
  • Assists in utilizing monthly updates, communication books, etc. in accordance with Company merchandise presentation standards.
  • Assists with department fitting room recovery and sales floor returns in accordance with merchandising standards.
  • Shows initiative to work independently to meet presentation and recovery expectations.
  • Maintains fitting rooms, sales floor, and work areas according to Company best practices.
  • Follows Company merchandise presentation directives and standards while merchandising incoming truck freight and replenishing the sales floor.
  • Identifies and communicates merchandising and sales floor operational opportunities to Supervisor, Area Supervisor or E3.
  • Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor according to Company standards. Resolves ad issues as needed by changing signs to reflect current sale price.
  • Assists in the maintenance of Company stockroom capacity and organizational guidelines by following best practices.

Best Practices
  • Completes price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Store Management.
  • Follows Company best practices and participates in Company programs (i.e. rewraps, mis-mates, damages, defectives, even exchanges and store shortage action plans), including assisting with replenishment.
  • Assists the Replenishment team by utilizing all replenishment reports daily and ensures Company in-stock goals are maintained.

Other Duties and Responsibilities:
  • Performs/assists in other duties as assigned. Examples may include, but are not limited to: price changes, fitting room recovery, sales floor and fitting room recovery outside of immediate department area, housekeeping duties, preparation and taking of inventory, and stock room organization.

Preferred Qualifications:
  • Prior experience in sales, customer service or other work envi


• Location: Central Jersey

• Post ID: 38067368 newjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017