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Posted: Wednesday, February 7, 2018 10:17 AM

Job Description
If you like to build and grow...

Be part of the Aspire team that helps transform major companies, government agencies, healthcare organizations and educational institutions:empowering them to thrive in the rapidly evolving digital economy.
You will be at the forefront of transformative technologies, including collaboration, mobility, cloud computing, big data, social media, virtualization and the Internet of Things (IoT) : all of this in a consultative environment in which these powerful tools:and your skills: hold great strategic value.As a key player in our fast:growing, award:winning organization, you can expect a stimulating work culture, a great team passionate about innovation, and a wealth of opportunities for professional growth and advancement.
The NSOC Engineer contributes to a 24/7 Network and Security Operations Center within the Managed Services group with a focus on Cisco Unified Communications (UC). The NSOC Engineer is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities on managed service clients UC infrastructure. The position is based in our Eatontown, New Jersey headquarters, or remote for qualified candidates outside of New Jersey.
The NSOC Engineer (Unified Communications) will be responsible for the following shift:
Monday : Friday : 2 pm : 11 pm EST
:Respond to clients requested within SLAs (Service Level Agreements) and strictly follow the incident process flow
: Provide remote support for Cisco Unified Communications products including Unified Communications Manager, Unity, Presence, Call Center and Jabber
:Troubleshoot and resolve issues within managed service client environment with:
o Cisco phone/user issues including QoS (Quality of Service) related phone issues
o Cisco Unified Border Element (CUBE) and voice gateways (Level 2 knowledge with MGCP, H.232, RTP and SIP protocols)
o PSTN (PRI) circuits including SIP trunks
:Perform Moves, Adds, Changes, Deletes on managed service clients UC environments (Unified Communications Manager, Unity, Presence, Call Center and Jabber)
:Provide technical expertise relating to Unified Communications systems to project teams
:Identify and monitor key voice service components
: Perform daily preventative maintenance checks and services on managed devices in client infrastructure
:Help identify recurring system performance issues
:Provide performance reporting on covered devices
:Work directly with other NSOC Analysts and Engineering resources for issue resolution
:Provide direct communication to affected users and companies on outages and maintenance activities
:Maintain detailed notes within ticketing systems on all issue resolution activities
:Maintain customer technical information within defined documentation standards
:Develop and maintain installation and configuration procedures
technical/professional certifications applicable to position or as directed
:Manage and maintain monitoring and alerting systems
:Coordinate and track RMA (Return Material Authorization) requests, to obtain RMA authorization requests and completion of RMA submittal forms
:Assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting
:Provide emergency on:call support on a rotating schedule
:Perform other duties as assigned
:Open, track and close service tickets
:Answer incoming calls and monitor various e:mail accounts and act according to NSOC procedures and processes
Minimum Education and Experience:
Associates Degree
:2+ years of technical experience in IT
:Knowledge and understanding of Cisco Unified Communications Manager (CUCM)
Preferred Education and Experience:


• Location: eatontown, Jersey Shore

• Post ID: 53810567 newjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018