- Responsible for providing technical support for customer's Global voice network environment including but not limited to network incident identification, documentation, escalation and resolution;
- Provide voice advanced technical support and direction to lower level technicians in a Network Operation environment
- Responsible for troubleshooting and configuring Cisco IPT (IP Telephony) solutions involving Call Managers, Unity, Unity Connection, Emergency Responder, Gateways H323, SIP, and routers and switches (LAN/WAN/Wireless environment).
- 24 x 5 support with on-call rotation during the weekends
- Execute Voice change requests submitted by the Customer
- Associate’s degree or two or more years of work experience.
- Two or moreyears of relevant work experience.
- Cisco Certified Internetwork Expert (CCIE) “Collaboration or Voice” written exam passed.
Ideally, you’ll also have:
- Bachelor’s degree.
- Five or more years of hand-on experience in Voice.
- Strong customer service and support skills.
- Strong written / verbal communication.
- Knowledge and/or certifications including but not limited to ITIL, VMWare, Cisco IOS & Nexus, QoS, Session Border Controllers (Acme, Sonus and/or Cubes SP) and Contact Center.
Not to boast, but a little bit about us
Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Click here for more info: http://www.verizon.com/about/work/jobs/6843406-lead-network-engineer
• Post ID: 37466853 newjersey