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Posted: Saturday, February 24, 2018 12:06 AM

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IT Service Delivery Manager

ID: 556638
Type: Contingency
Location: Princeton, NJ
Contact Email: Mpurificato@judge.com
Salary: Open
Our client is currently seeking a IT Service Delivery Manager

The IT Service Delivery Manager oversees the delivery of technology services to associates and customers. This role is a critical link between IT operations, Application Development & Support, and business owners. Ensures customer satisfaction levels are high by analyzing data and working to improve processes. 

This job will have the following responsibilities:

• Reports to Director, IT Service Management, to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that establish and manage expectations within the business to achieve those expectations to a high standard. 
• Establish and maintain strong relationships with diverse stakeholders and customers. 
• Promote a culture of collaboration, continuous improvement, quality and accountability. 
• Actively participates in meetings and champions corporate decisions. 
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. 
• Champion Service and Support in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized. 
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Meeting Support. 
• Communicate Effectively - Clarifies purpose and importance; stresses major points; follows a logical sequence. 
• Drive all IT Change Management as it the impacts the business. 
• Support Businesses adoption of business impacting IT Initiatives. 

Qualifications & Requirements:

• Bachelor’s degree in IT, Computer Science or similar degree preferred. Relevant technology certifications a plus. 
• Pharmaceutical and/or CRO industry experience a plus. 
• 7+ years of related technology strategy, process, standards and solutions development and delivery. 
• Strong knowledge of Microsoft application suite. 
• 7+ years of technical troubleshooting and problem resolution. 
• 3+ years managing vendors, especially offshore providers. 
• 5+ years providing release management oversight.

• Location: Central Jersey, Princeton, NJ

• Post ID: 53119567 newjersey
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