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Posted: Saturday, February 24, 2018 12:06 AM


IT Service Delivery Manager

ID: 556638
Type: Contingency
Location: Princeton, NJ
Contact Email:
Salary: Open
Our client is currently seeking a IT Service Delivery Manager

The IT Service Delivery Manager oversees the delivery of technology services to associates and customers. This role is a critical link between IT operations, Application Development & Support, and business owners. Ensures customer satisfaction levels are high by analyzing data and working to improve processes. 

This job will have the following responsibilities:

• Reports to Director, IT Service Management, to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that establish and manage expectations within the business to achieve those expectations to a high standard. 
• Establish and maintain strong relationships with diverse stakeholders and customers. 
• Promote a culture of collaboration, continuous improvement, quality and accountability. 
• Actively participates in meetings and champions corporate decisions. 
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. 
• Champion Service and Support in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized. 
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Meeting Support. 
• Communicate Effectively - Clarifies purpose and importance; stresses major points; follows a logical sequence. 
• Drive all IT Change Management as it the impacts the business. 
• Support Businesses adoption of business impacting IT Initiatives. 

Qualifications & Requirements:

• Bachelor’s degree in IT, Computer Science or similar degree preferred. Relevant technology certifications a plus. 
• Pharmaceutical and/or CRO industry experience a plus. 
• 7+ years of related technology strategy, process, standards and solutions development and delivery. 
• Strong knowledge of Microsoft application suite. 
• 7+ years of technical troubleshooting and problem resolution. 
• 3+ years managing vendors, especially offshore providers. 
• 5+ years providing release management oversight.

• Location: Central Jersey, Princeton, NJ

• Post ID: 53119567 newjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018