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Posted: Tuesday, February 6, 2018 3:51 PM

Position Description
**About the Role**:
In this position, you will work in a dynamic, professional, customer service-oriented environment, supporting Financial Institutions on the industry s leading edge products. You will respond to customer inquiries / solve problems specializing in the lending domain of our DNA Core platform. .
**About our Business:**
* Join Us!* Fiserv has been named to FORTUNE magazine s 2018 list of World s Most Admired Companies. This is the fifth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.
Fiserv has been a trusted name in financial services technology for more than 30 years. We re leading the digital transformation of financial services, helping financial institutions, billers and consumers move and manage money securely, reliably and with ease through our innovative solutions and deep expertise.
**Essential Job Responsibilities**:
In this role, you will:
* Support our clients utilizing our products and services
* Log, track and manage all incoming calls professionally, maintain current notes, provide timely and accurate resolution of client issues, ensuring client satisfaction
* Understand and manage clients expectations ensuring client priorities and high impact items are addressed in a timely manner
* Participate in ongoing training sessions and conduct informal training with clients and staff
* Provide detailed analysis of issues received from clients. May utilize SQL or Logic to analyze client data
* Must be able to stage test scenarios in test environments, recreating and documenting each step as reported by client
* Collaborate extensively with internal departments to resolve client issues actively contributing to the effectiveness of the team
* Provide superior client support through excellent written and verbal communication, responsive follow through, and advocacy for client issues within internal departments
* Submit system defects and enhancements to Development with detailed analysis
* Provide extended hour of support on a scheduled basis and on-call support after hours and weekends as needed
* Participate in special projects for clients as needed
* Perform other duties as assigned by management
Teamwork: This position will work closely with team members as well as with various subject matter experts throughout the organization. The demonstrated ability to work effectively with people of varying backgrounds and skill levels is required in order to be successful in this environment.
Problem solving: The natural desire and proven ability to identify, assess, and solve problems in both a proactive and reactive manner is required.
Self-Management: This position requires the ability to work with little or no management oversight or supervision. The varying volumes of incoming requests associated with this position require time management skills as well as the ability to manage multiple tasks at once. Planning and organizing many requests will span days, weeks, and months. The position will demand the ability to facilitate projects, deliverables, and deadlines.
Learning: The position, being technical in nature, is inherently dynamic and evolves at a fast pace. The position will require the ability to quickly learn new technologies and methodologies regularly. An aptitude for reading and researching in order to maintain a position of expertise and industry leading standards is required.
//The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.//
**Required Qualifications:**
* Associates degree or equivalent combination of education and experience
Job Related Experience:
* We seek a Client Tech Support Rep with lending experience in the financial industry
* Minimum three years Customer Service and/or Call Center experience
* Minimum five years lending processing, and experience in financial industry
* Knowledge of remote desktop, VPN, Lync and RAS connections
* Familiarity with Microsoft Office products, Windows NT, 2000 and/or XP experience helpful
* Previous Loan experience with financial institution
* Possess high standards of service and the desire to deliver consistently based on client expectations
* Must possess exceptional interpersonal and organizational skills as well as excellent written and verbal communication skills
* Work effectively and professionally with others
* Ability to maintain confidentiality of sensitive customer information
* Ability to multi-task and be flexible
* Team player/strong work ethic
* Self-motivated
* Critical thinking and creativity
* Work independently/minimal supervision/self starter
* 40 hour work week
* Position will also include late night on a rotating basis and on-call after hours support
*Work Environment:*
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.
Associated topics: assist, front desk, help, information technology support, network, pc, technical support specialist, technician ii, technician iii, technology


• Location: Central Jersey

• Post ID: 53721677 newjersey is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018