Posted: Saturday, June 10, 2017 2:36 PM
Employment Status:AF : Active : Regular : Full Time
Job Summary 13;
In partnership with the Integrative Health Medical Director, Director of Clinical Services and other team members, the Integrative Health Access Coordinator performs a variety of administrative support functions for the Program, including patient care coordination (registration, scheduling, insurance authorization, financial counseling and cash collection), as well as programmatic support functions (meeting management, calendar management, communications, supply ordering).
The Coordinator serves as the primary contact for patients, families and referring providers to the Integrative Health Program. The Coordinator handles incoming patient calls/emails/visits for detailed information about the IH Program and ultimately for setting up a consultation and appointment; interviews potential patients to obtain appropriate demographic and financial information; and obtains signed medical releases often working with outside labs, PCPs, referring doctors and the individuals family, as necessary.
Job Responsibilities 13;
:Patient Care Coordination
:Serves as a single point of contact for patients and referring providers. Responds to prospective referral phone calls and emails in a timely manner with a high level of customer service; provides a response that is informational, accurate.
:Acts as liaison between patient and the care team. The Intake Coordinator assists patients in providing and retrieving all materials (i.e demographics, releases from patient, doctors and labs) necessary for their initial appointment, and ensuring that all materials have been reviewed and received as appropriate by the clinical team prior to the appointment.
:Manages Epic Inbox and MyChart communications.
:Patient Registration, Scheduling
:Manages provider master schedules in Epic.
:Creates and/or updates patient record by verifying demographic and insurance information in the registration system. Ensures specific registration fields are accurately inputted into registration system, including but not limited to visit notes, referral/authorization numbers, eligibility review, proper payor plan entries for research and standard:of:care visits
:Schedules patient consultations and appointments in Epic, communicating all details.
:Confirms patient appointments to appropriate parties and communicates changes to patients and families.
:Financial Verification and Authorization and Counseling
:Coordinates insurance requirements and ensure maximum reimbursement.
:Obtains insurance information and verifies coverage and benefit information via electronic eligibility or by contacting payor, and pulls appropriate referrals. Documents insurance coverage and authorization information in EPIC.
:Coordinates and communicates insurance issues with appropriate personnel.
:Obtains all necessary payor authorizations and ensures all insurance requirements are met for patient therapies i.e. pre:authorization and pre:certifications. 13;
Job Responsibilities (Continued) 13;
:Demonstrates an understanding and provides information of benefit structures to patients, physicians, and hospital practices as well as provides information on the following areas:
:Hospital prompt pay and payment plan policies
:Process for pre:certification/pre:authorization of non:covered services
:Educates and inform family of financial obligations, if appropriate.
:Follows up with insurance companies and families of patients identified as ineligible or non:covered
:Contacts family and/or responsible party, as necessary, to inform them of any insurance problems or restrictions, ensuring that insurance information is clearly relayed to and understood by family and/or responsible party.
:Collects payments for services and outstanding balances. Batches money collected for co:pay, co:insurance, ded
• Location: South Jersey
• Post ID: 36016888 newjersey