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Posted: Sunday, February 4, 2018 7:06 PM

Job Description:/h3:
The Worlds Leading Healthcare Company is looking for a Medicare
Telemarketing/Outreach QA to join their team
Description:
Summary : Responsible for execution of all detection and correction monitoring that support corporate and departmental compliance and quality objectives.
Duties and Responsibilities:
Monitors Medicare call center calls for compliance and quality. Responsible for sales monitoring and telephonic enrollment reviews.
Works with internal sales areas and vendors to develop individual improvement plans for agents that demonstrate poor performance, and manages implementation of the improvement plans to completion.
Works with internal sales vendors to ensure proper coaching is taking place, related to agent performance, as necessary.
Acts as a subject matter expert in the development of content for various training communications (electronic, classroom, webinar, testing, etc.) related to compliance best practices and correction of compliance:related defects as necessary.
Conducts monitoring calibrations with internal and vendor quality assurance representatives.
Works with SME QA to designs and implement solutions to administer oversight activities.
Other duties as assigned.
Requirements:
Minimum of 2+ years progressive experience in an oversight environment, preferably with a focus on sales/marketing or compliance within a health or managed care organization. Strong Medicare experience preferred. Self:Motivated, highly organized and detail oriented, as well as above average problem solving, analytical and verbal and written communication skills are required. Ability to work on projects independently and in teams to meet or exceed customer expectations for a successful conclusion is essential.

Company Description:/h3:
For the past 20 years, OLSA Resources has been a renowned supplier of top talent to Fortune 500 companies throughout the United States.
OLSA Resources is recognized as one of the top 50 Woman:Owned Businesses, and has received the Best of Portland Engineering Award.
Please bookmark our webpage to refer to during your career search as we are adding new opportunities daily: olsaresources/

Source: https://www.tiptopjob.com/jobs/77193057_job.asp?source=backpage


• Location: South Jersey

• Post ID: 52866237 newjersey
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