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Posted: Tuesday, June 13, 2017 6:07 AM

Job Description:/h3:
Philadelphia Federal Credit Union Job Description

Job Title: Supervisor I
Department: Member Services
Reports To: Branch Manager
Status: Non:Exempt
Salary Range: 13.46:18.27 per hour

INTRODUCTION:
You should consider this description the foundation of your job, not its boundaries. You should expect to participate in activities not described here, which enhance the quality of service to the member. Your success will be greatly enhanced by adopting a learning disposition and by a willingness to take on additional responsibilities.

JOB SUMMARY:
As a member of this team, your primary responsibility is to serve and satisfy the credit union members. This includes whether your job involves dealing with members directly or providing service to someone who does. You will provide prompt, efficient and courteous service to members while processing transactions, answering questions and cross servicing.

PRIMARY REPONSIBILITIES:
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Open, close, and oversee the daily operation of the teller area of a branch within the security and operational guidelines set by PFCU.
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Provide leadership and guidance to all staff members.
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Serve and satisfy the credit union members, resolve problems, and respond to member inquiries and complaints within the guidelines of the service standards set forth by the Philadelphia Federal Credit Union.
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Make sound judgmental decisions regarding employee performance, member transactions, and technical and operational issues.
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Modify lunch, break, and staffing schedules, as needed.
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Ensure employee compliance with all regulations within the scope of their individual position responsibilities (Reg CC, Bank Secrecy Act, Bank Privacy Act, etc.)
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Assist with training new teller employees on credit union policies and procedures as well as processing member transactions.
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Participate in projects that involve functions and operations of the branch network as needed.
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Conduct weekly meetings with the staff to discuss observations, service standards, individual goals, and branch goals.
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Provide feedback and coaching to the staff on a weekly basis, or more frequently
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Address employee issues as necessary, to include writing and delivering corrective action if applicatble.
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Preparation of various monthly reports to include, but not limited to, teller cash audits and over/short reports.
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Provide monthly feedback to the branch manager on staff performance
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Ability to input, book, process, and monitor the progression of loans as needed on a relief basis.
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Conduct sales training for tellers, including guidance on cross:selling products and services.
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Motivate teller staff to achieve individual and branch sales goals and hold staff accountable for failure to meet these goals.
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Perform transactions relevant to the balancing of the branch, including ATM, vault, and cash recycler settlement.
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Communicate any teller or branch out of balance condition of 500 or more to the Branch Manager, VP of Member Service and Internal Auditor on the same business day.
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Assist in the continued monitoring a professional branch image including, but not limited to: employee appearance, branch cleanliness, relevance of current marketing materials, adequate supplies, etc.
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Perform teller/MSR duties on a relief or overload basis.
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Complete periodic
training/certification for, but not limited to, Bank Secrecy Act (BSA).
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Be cognizant of any updates regarding branch policy and procedure, and communicate and reinforce the changes to the teller staff.
Other duties as assigned
KNOWLEDGE AND SKILLS:
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Basic knowledge of all PFCU products and services
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Thorough knowledge of the Symitar system
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Working knowledge of the loan system and the Visa card system
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PC proficiency required
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Excellent written and verbal communication skills
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Must be detailed oriented
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Ability to work in a fast:pac

Source: https://www.tiptopjob.com/jobs/68215452_job.asp?source=backpage


• Location: South Jersey

• Post ID: 38095808 newjersey
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